State Farm® Insurance Agent Mike Potter

"We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault and received a citation. As State Farm customers for more than 30 years—with auto, home, and umbrella policies—this was our first major claim. Rather than acting like a “Good Neighbor,” State Farm appeared focused on paying as little as possible. Our major concerns are as follows. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle’s warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced “out of network.” From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm’s own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop’s publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed—an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent’s office The staff at our local agent’s office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, “There’s nothing we can do.” The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless."

"Jake for “home owners” Cole for “auto” These two young men were very helpful, professional, and knowledgeable in helping us to obtain excellent insurance coverage for our home and autos. Thank you both!"

"Was a great help at lower my payments compared to what I pay now with direct auto."

"Fantastic experience getting a car+renter’s insurance policy. Highly recommended!"

"11/18/25 I would like to take this opportunity to offer a very rewarding review of Cristy Mlodozeniec. Cristy went above and beyond to offer help in resolving the issue at hand. Cristy is extremely intelligent and professional in her demeanor and has a wonderful work ethic. A true team player and an extraordinary asset to Mike Potter Insurance in Boca Raton, Florida, I would highly recommend her. Thanks again, Cristy Mlodozeniec, for your expertise. Mindy Lisman"

"Jake made it so easy to get my cars covered. Highly recommend."

"State Farm Insurance Agent Jacob was very helpful and answered all questions in detail regarding new Auto Insurance Policy options and coverage resulting in large reduction in price compared to previous auto insurance provider. Thank you."

"I just wanted to say a huge thank you to Joseph at the State Farm camino location for his patience and help with car insurance. I’ve had to have faith on this one and it came true thanks for saving me from stubborn progressive! Ask for Joseph Sarcinelli with your insurance necessities he’s outstanding! Plus.. the office is cool and they play great music. 😎"

"Have had the pleasure of working with Cole Sumner & Jacob Mitchell. They are both very hardworking, polite and prompt in responding to any issues. Highly recommend ,"

"Mike Potter has a very good Agency. Jacob Pugh the Account Manager is awesome. I highly recommend this Agency and the great professionals who work there."

"Customer service is phenomenal!"

"Mike Potter agency is very helpful and professional. They handled my recent claim quickly and got me paid in one day. Cristy made a what is normally a difficult process very easy. Ashley answers all of my policy questions and concerns promptly and professionally. I recommend them very highly."

"Ashley and Cole were Awesome!"

"Cole has been a pleasure to work with for my Commercial Auto Insurance! He is professional, friendly and knowledgeable about insurance products. He was able to save me money which made me very happy! I definitely recommend this State Farm location."

"Mike and Ashley are great. Easy , no hassel and gets you the best price and then saved me more money when it renewed. I'm saving over $100 from Geico. Win win"

"Cole helped me tremendously. I’ll be honest I was frustrated and felt, my case was mismanaged once I got in touch with Cole he walked me through the steps and guided me each step. I can’t express my gratitude enough for him and for State Farm during the worst time of my life. Cole is like a good neighbor who is there!"

"You know those agents that you ask 1 question & then they hound you for months after? Call and text after call & text? Cole Sumner was not like that. I asked him back in October on a quote, he was super informative and prompt in giving me the answers and pricing to everything I asked. When he followed up in January I had totally forgotten about State Farm & at that point went with the switch. He is always responsive, even if he doesn't have an exact answer in that moment he will always get it and come back. There pricing is unbeatable in this market as well (not only lower but the deductibles were lower too!) Even on the times I've had to call the office customer service has been 100%"

"Andres and Jacob are the best at what they do. They take the time to answer ANY questions and made what could have been a stressful time easy and pleasant. So happy to make the switch to State farm."

"Great teamwork. Ashley and Cole are so professional and I wish I would have had them as agents long ago. The best I ever dealt with and pricing for my home and auto are amazingly competitive."

"I cannot recommend Mike Potter's State Farm agency highly enough! From the moment I walked through the door, I was greeted with warmth and professionalism. Mike and his team took the time to understand my insurance needs and provided me with a range of options that were both comprehensive and affordable."

"I called State Farm multiple times with questions and was considering leaving due to lack of support. Fortunately, I called one last time and Ashley picked up the phone. She was extremely patient, answered all my questions clearly, helped me understand my policies much better, and even found ways for us to save money. Ashley completely turned my experience around. If you’re calling State Farm, make sure to ask for Ashley—she’s fantastic!"

"I had a great experience with Andres! Amazing customer service, answered all of my questions efficiently and provided help in any way he could. He’s fast and efficient!"

"Great and Fast service. High recommend"

"After entering into a new lease over the weekend, Andres immediately realized there was an error in the insurance policy that was initially set up by the customer service line. He contacted me first thing Monday morning and was able to correct the policy, providing me with significant savings. Highly recommend to assist with any and all insurance needs!"

"Andres was amazing at getting me the perfect quote. Very respectful and professional. Amazing agent!"